Mod_deflate is a module for the Apache Web Server. More details on how to search for specific messages are available in our Searching for messages in the mail server logs article. The mail logs are not available for download however, you can search for incoming and outgoing messages for your hosting account's mailboxes via the Online Manual -> Control Panel -> Logs section. You can access them on the Site Statistics page of the Control Panel.įor information on viewing the error log, as well as the access log, of the web server in near real time, please refer to the Live HTTP Logs article. We also provide log analysis tools that are readily available with your hosting account. Note that you must use your main FTP user. You will find the logs in that directory. To download log files over FTP, you need to log in to your account via FTP and change the working directory to /logs (make sure that you include the leading slash). You can locate the file(s) you need, and download it by clicking on it. You will see a directory structure with the available log files for your account, a subfolder for each separate month. You might have to click it a second time, to reach the /home/$USER/ folder.Ĭlick on the logs folder. Open your hosting Control Panel, and go to the File Manager.Ĭlick on the. To access the logs folder with the File Manager and download log files over HTTP, you need to:
This folder is accessible through the File Manager of the hosting Control panel, and through FTP. The raw Apache access logs, as well as the FTP access logs for the account, are available in the /home/$USER/logs folder on the server. Please contact our support team if you need information from the error log of the web server.
Information about the actual error message is recorded in the server's error log. You can learn more on this matter in the Error "412 Precondition Failed" (mod_security2) article.ĥ00 Internal Server ErrorThis can be the most confusing error message, because it can be caused by many things ranging from server and permission problems to application errors and misconfigurations. In that case, the web server will not be able to read the file, and this error message would be displayed.Ĥ04 Not FoundThis simply means that the requested file is not there.Ĥ12 Precondition FailedThe error means that the request triggered a mod_security protection on our end. Where 1.2.3.4 is the IP address of the visitor.This error can also be caused by the file lacking read permissions. htaccess file that would cause this message is this: This can be due to a special rule in the configuration of the web server, or to the specific file system permissions of the file. The meanings of these error codes from the web server are:Ĥ01 Authorization RequiredThis error message indicates that a website visitor tried to access a password protected page without authenticating (with valid username and password).Ĥ03 ForbiddenThis error code means that access to the page the visitor is requesting is not allowed.
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